cmd398 Terms of Use
When you join cmd398, you're agreeing to our terms. We've written them to be transparent rather than buried in legal jargon. Our policy covers how we handle your account, your deposits and withdrawals, your eligibility, and what happens if disputes arise. We apply these terms consistently to all players across Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond.
Our commitment is simple: we protect your data, settle your wagers fairly, process your payments promptly, and respond to disputes. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet) so payment is convenient. We operate 24/7, and our support team is available by email and in-app chat.
Our cmd398 account policy
When you register on cmd398, you create one account linked to your email address. You must be at least 18 years of age. We ask you to provide a valid identity document—Indonesian KTP, passport, or driving licence—and proof of residence (utility bill or bank statement). Our verification team reviews these documents within 24 hours. Once approved, you can deposit, play, and withdraw.
Your account is personal and non-transferable. You cannot share your login credentials with others. You're responsible for keeping your password secure. If you suspect unauthorised access, contact our support team immediately, and we'll help you recover your account and review activity.
We enforce one account per person. If we detect duplicate accounts linked to the same identity document or payment method, we reserve the right to suspend all linked accounts and investigate. This protects all our players from fraud.
Deposits and withdrawals at cmd398
We accept deposits from our welcome offer. You can fund your account via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Most mobile-wallet payments settle instantly. Bank transfers settle once your bank confirms to us, typically 1–4 hours.
Your balance is held in your account and never charged by us for dormancy. You can withdraw your funds at any time. We return withdrawals to the same payment method you used to deposit. Withdrawals process within the settlement window of your payment provider—usually 1–24 hours. We charge no withdrawal fees.
If a deposit fails (e.g., your bank rejects it), your card or wallet is not charged, and we notify you immediately. If a withdrawal is rejected by your payment provider, we return the funds to your cmd398 account, and you can try again or contact support.
We process payments transparently. What you deposit is yours to withdraw, anytime.
Gameplay and bonuses
When you place a wager on cmd398, the outcome is determined by game mechanics (card shuffle, wheel spin, dice roll) and settled instantly. Live-dealer tables use real cards and equipment; outcomes are not manipulated. Our games are run fairly according to published rules.
If we offer bonuses or promotions, we specify the terms clearly—wagering requirements, payment method restrictions, expiry dates. Bonuses are optional; you're not required to claim them. Bonus funds are separate from your real-money balance until you complete the stated requirements.
Core cmd398 principles
- One account per person, verified with official ID and proof of address.
- Deposits and withdrawals are processed to your linked payment method with no fees.
- Game outcomes are determined fairly and settled instantly in your balance.
- Your account data is encrypted and protected; we use industry-standard SSL.
- We respond to disputes within business hours and resolve them based on game logs.
Dispute resolution and jurisdiction
If you believe there's an error in a game settlement or your account, contact our support team via email or in-app chat. We review game logs (video footage for live tables, random-number seed for automated games) and provide a response within 24–48 hours. If we made an error, we correct it and adjust your balance. If no error is found, we explain the settlement so you understand the outcome.
We keep records of all transactions and game activity for 90 days. Older records are archived but remain available if a dispute is raised. This history protects both you and us.
Eligibility and jurisdiction
cmd398 services are available only where applicable local law permits. We restrict access from certain jurisdictions. By creating an account, you confirm you're in a supported region and not subject to access restrictions in your location. We use geolocation and document verification to enforce this.
These terms are governed by the laws of the jurisdiction where cmd398 is licensed to operate. Any dispute not resolved through our support team may be escalated through local dispute-resolution mechanisms in your jurisdiction.
Contact and support
Our support team handles account queries, payment issues, game disputes, and general help. We're available 24/7 via email and in-app chat. We respond to most inquiries within a few hours during business hours, and within 24 hours for other times. During peak periods (Liga 1 season, holiday weeks like Idul Fitri or Imlek), response times may extend slightly, but we prioritise account and payment issues.
If you need to reach us outside the app, use the support email listed on cmd398.app. Include your account email, a description of your issue, and any relevant transaction IDs or game details. We'll investigate and respond with a resolution.
By using cmd398, you agree to these terms. We reserve the right to update them, and we'll notify you of material changes via email. Continued use after the change date means you accept the updated terms.